Richard
W. Zoerner, GRCP, PMP, CISSP
cell: 918-949-7425 LinkedIn: http://www.linkedin.com/in/rwzoerner e-mail: rick@zoerner.com
GRCP PMP CISSP ITILv3 20 Years Experience
Senior level IT professional
with 20 years IT management experience over enterprise-wide IT departments.
Common tasks include IT Governance, Strategic Planning, Contingency Planning,
Disaster Recovery & Business Continuity, Risk Management, Change
Management, IT Security, Customer Service & Support, Team Building,
Training, Network Architecture, Infrastructure, Telephony, and Vendor
Management. Led five (5) commercial ERP (Enterprise Resource Planning) implementations.
Built three (3) IT departments completely from scratch.
IT Manager (temp,
contracted) 01/16 – present
IS2
Hired to supply both strategic and tactical
expertise to rebuild a new IT department and infrastructure following recent
acquisition.
·
“Hands-on” role building new IT department and infrastructure,
developing vision, strategy and policy, as well as maintaining day-to-day IT
operations.
IT Manager 09/13 – 06/15
TruckPro,
LLC and CCC Parts Company (Tulsa, OK) (post-merger)
Senior IT leader, managing teams for Helpdesk
and post-merger infrastructure architecture and integration. Direct
responsibility for corporate offices, 11 distribution centers and 140+ retail
stores nationwide.
·
Direct the Helpdesk and infrastructure support for 140+ locations
nationwide, leading geographically dispersed “virtual” team.
·
Major Projects:
o
Assess and analyze standard processes, baseline and audit service level
agreements, perform security governance and risk management.
o
Integrate 90+ retail locations into the TruckPro infrastructure
following the acquisition/merger.
o
Assess and consolidate IT purchasing processes and tracking
o
Consolidate Tulsa-based (CCC Parts company) IT functions and servers into
the Memphis (TruckPro) IT location.
Corporate IT Manager 05/10 – 06/15
CCC
Parts Company (Tulsa, OK) (pre-merger)
Corporate head of IT and member of senior
leadership team. Responsible for all IT vision, strategy (incl. security
governance and risk management), planning and execution for corporate offices,
10 distribution centers and 31 retail stores nationwide.
·
Reduced network downtime by 30%.
·
Reduced data and telephony costs 30% company-wide
·
Identified and drove documented annual savings over $350,000 in
recurring costs, and over $100,000 in one-time costs across areas of Data
Services, Telephony, Maintenance contracts, New Purchases, Print Services, etc.
·
Major Projects:
o
Access, Analyze and Baseline standard processes, drive process
improvement efforts
o
Redesign and upgrade of network routing and switching infrastructure
o
Server virtualization (MS Hyper-V)
o
Established and implemented the Disaster Recovery (DR) plan.
o
New ERP selection (MS NAV)
o
Select and implement new helpdesk software (Report Tracker)
Technical Services Manager 11/06 – 08/09
US
Script, Inc. (Fresno, CA)
Operating in the Healthcare industry.
Responsible for network infrastructure support and strategic vision, security
governance, risk management, and
helpdesk support for 1,200+ end-users.
·
Drove reduction of unplanned system downtime by over 80% in a 24x7 IT
service environment.
·
Reduced network management costs by 30%.
·
Major Projects:
o
Architected and implemented major overhaul of network routing and
switching infrastructure
o
Selection and implementation of enterprise storage (NetApp)
o
Server virtualization (Oracle VM Server)
o
Oracle upgrade and RAC implementation
o
Authored and implemented a comprehensive Disaster Recovery (DR) plan.
o
Data warehouse development and implementation
Corporate IT Manager 01/03 – 09/06
JS
West and Companies (Modesto, CA)
Corporate head of IT and member of senior
leadership team. Responsible for all IT vision, strategy (incl. security
governance and risk management), planning and execution for 14 locations and
250 end-users.
·
Drove the reduction of IT overhead by approximately thirty percent
(30%) while simultaneously experiencing growth of over fifty percent (50%).
·
Major Projects:
o
Implementation of new commercial ERP system for retail outlet
o
Selection and implementation of commercial ERP system for propane
business
o
Windows Terminal Services and Roaming Profiles
o
Hub-and-Spoke VPN-based wide area network
o
New telephony solution at multiple locations
Corporate IT Director 10/98 – 08/02
B&H
Manufacturing (Ceres, CA)
Corporate head of IT and member of senior
leadership team. Responsible for all IT vision, strategy (incl. security
governance and risk management), planning and execution. Rebuilt the entire IT
department and network infrastructure from scratch.
·
Managed IT and additional teams on the shop floor under the
duties/titles of Director of Manufacturing Quality Assurance, and Director of
Production Control & Scheduling.
·
Reduced IS/IT department expenditures 30 percent and total telecom
costs over 40 percent.
·
Major Projects:
o Process
improvement project that reduced plant inventory levels 70 percent, COGS 10 percent, and manufacturing
lead times 20 percent
o Re-implemented commercial
ERP system (Made2Manage)
o Redesign and upgrade of
network routing and switching infrastructure
o Select and implement new
telephony solution
Corporate IT Manager 09/95 – 10/98
The Western
Tar Products Corporation (Terre Haute, IN)
Corporate head of IT and member of senior
leadership team. Responsible for all IT vision, strategy (incl. security
governance and risk management), planning and execution for five (5) business
divisions in 4 cities. Built the IT department and entire network from scratch.
·
Reduced corporate communications costs by 30 percent.
·
Projects:
o
Authored corporate personnel development & training program.
o
Built and integrated 3 networks – LANs, servers, all infrastructure
o
Netware to Windows network conversion
o
GroupWise to MS Exchange conversion
o
Load-balanced server farm for centralized operations
o
Desktop and Application virtualization
o
Implement new ERP software (Made2Manage) across three divisions
o
Select and implement new telephony solution
Education & Miscellany
Education:
·
Master’s Certificate in Organizational Leadership, Villanova
University, 2004
·
Master’s Certificate in IS/IT Project Management, Villanova University,
2004
·
BS (Liberal Arts – Bus. Mgmt. & Comp. Sci.), University of the
State of New York, June 1995
Professional
& Technical Certifications:
·
GRCP – Governance, Risk & Compliance Professional (cert# 1018974)
·
PMP – Project Management Professional
(cert # 1795780)
·
CISSP – Certified Information Systems Security Professional (cert#
365784)
·
CASP – CompTIA Advanced Security Professional (cert # COMP001000128486)
·
ITIL v3 Foundation (c.798816)
·
CompTIA: (all CompTIA certs use
same number: COMP001000128486)
o
Security+
o
Network+
o
A+
o
i-Net+